Mark graduated in law from Trinity College, Cambridge and joined the company in 1988, as one of its first paralegals. He qualified as a solicitor in 1992 and became a litigation Partner in 1997. He went on to become Business Innovation Partner and was responsible for developing new services, and improving processes and communication methods.
Mark has regularly spoken and advised on the implications of LASPO, ABS structures, Portal reform and other changes being introduced to the claims process. He has sat as a member of the RTA Portal Change Control Committee and is a committee member of the Association of Consumer Support Organisations.