At Lyons Davidson our technology allows our case handlers to drive cases to conclusion efficiently, whilst maintaining our customer focus. We believe our efficient process and leading technology encourages customer engagement by reducing customer effort and allowing online access to view real time progress of the case through our Customer Portal.
Our Customer Portal provides:
- Self service system for customer interaction
- Full communication tool between customer and business
- Digitisation and automation for the customer journey
- Device responsive web application
When using the Customer Portal you have easy access to:
- Your Dashboard – an intuitive landing page showing clear call to actions, activities and the progress of the claiim
- Secure messaging with your case handler
- Electronic document signing and forms can be completed on the portal
- Booking appointments directly through the portal
- Uploading losses including receipts and invoices
- Providing your case handler information and evidence where liability is disputed
- Keep up to date with your claim, wherever and whenever is convenient for you
"Very supportive, empathetic, honest, unbiased in clear layman terms deciphering legal jargon. Followed up all letters and cleared our queries. Helped me a lot in such a stressful legal hurdles"