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We’re thrilled to announce that we are the winners of the CILEx Large Law Firm of the Year Award, announced at a special ceremony at Madame Tussaud’s in London last Thursday, 5 September 2019. The awards were set up to recognise talent, innovation and business practices that open up access to the legal profession.

CILEx Awards 2019 logo
L-R: LD’s Compliance and Customer Service Partner Michael Greybanks, Mindful Education’s Raj Kumaran, LD’s Learning & Development and Operations Partner Karen Rendle, LD’s Employee Relationships Specialist Fern Powell, LD’s Central Services Manager Adelia Checketts, Claudia Winkelman. Photo © CILEx

The ceremony was hosted by Claudia Winkelman, and we were presented with our award by Raj Kumaran, Director of Education & Partnerships at Mindful Education, who sponsored the category. To win, we had to demonstrate a wide range of legal expertise and excellent levels of customer satisfaction.

We are very proud of our high level of customer satisfaction, since customers are at the heart of our business. Our innovative use technology, and comprehensive training and supervision programmes ensure clients have a positive experience in the service they receive.  We take customers’ feedback about their experience on board, and listen to and act on what they tell us to make sure we are always improving our service to meet customers’ demands.

Winning this award in recognition of what we do is really important to us.