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Lyons Davidson core values: Accessibility

Lyons Davidson is dedicated to a high level of availability and accessibility, to both clients and employees, at times when they need it.

Accessibility for our clients

Using a range of dedicated telephone lines – such as LD Reach – our clients can contact us outside of working hours.

We also have a stringent business continuity plan in place, so that Lyons Davidson’s core business remains operational in the event of any major disruption, such as a power fault or flood.

While we highly value face-to-face contact with our clients, we’re also able to contact them by email, telephone or post, in order to work with each individual client’s preference and in the best interest of promptly dealing with their case.

As well as this, our online systems make accessing details of their claims easy to obtain for clients of some of our departments.

Accessibility for our employees

In order for our managers to be accessible to employees, our offices are all open plan and managers sit in among their departments.  Training on HR matters is also provided to all managers to ensure that they are ready to assist when required.

All employees have a dedicated HR contact, who can provide advice and guidance in a way that is easy to understand.  Although the HR team is based in Bristol, those contacts who work with groups in other offices visit those offices regularly and are also contactable by telephone, email and internal mail so that they can be easily reached.

There are also internal online systems that allow employees to amend, for example, their benefits and book their holiday online easily. Company policies and procedures can be accessed via our intranet.

We ensure our recruitment vacancies are advertised in wide-reaching places and we are an equal opportunity employer. We always ensure our recruitment process can be tailored to suit the needs of applicants, as well as then maintaining that adaptability when an applicant who requires adjustments is successful.

 

 

Posted on Nov 9th, 2016 by Lyons Davidson