Consumer Contract

Consumer contract information under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The service we will provide

Lyons Davidson is an independent legal practice assisting clients by providing legal services.

How can you contact us?

Our main reception telephone number is 0117 904 6000. Our main fax number is 0117 904 6006.  Our email address is enquiries@lyonsdavidson.co.uk.

You can write to us at 43 Queen Square, Bristol, BS1 4QP

Our fees

We normally work out our charges by multiplying a case handler’s hourly charging rate by the time they have spent on your case. However, time spent is not the only factor that we take into account.

We believe that our charges should reflect the value of our services to you, so we may take into account how complicated your case is, how urgent it is, the value, specialist skills, and the amount of responsibility we accept.

Our initial correspondence sets out the charging rates for each category of lawyer who will be involved in your case.

Further detail about our charges is included in our initial correspondence, Our Agreement With You or Engagement Letter and in our Terms of Business.

How long will it take?

All matters are individual and it is not possible to be precise about how long your matter will take. Your case handler will provide an indication of the likely duration of your matter.

Complaints

We expect that you will receive a comprehensive, efficient and effective service. In the unlikely event of a problem arising, or your being dissatisfied with the service provided or an invoice you have received, we have a comprehensive complaints procedure. Initially, you should raise your concerns with the person handling your case or another more senior member of the department, such as your Case Supervisor, who will try to deal with the problem promptly. Should you remain dissatisfied and wish to make a formal complaint you should contact our Complaints Partner, Michael Greybanks.  A copy of our Complaints Procedure is available on our website or can be provided upon written request.

If you are still not satisfied once your complaint has been investigated and we have provided you with our final written response then you may take your complaint to the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.  Further details regarding the Legal Ombudsman are provided in our complaints procedure or on their website.

Your right to cancel

You have the right to cancel your instructions to us without cost up to 14 days after our initial communication with you.  You can cancel your instructions by using the contact details provided above or by completing the cancellation form attached.  If you have made an express request that we start work early on your behalf, then we may ask you to pay an amount in proportion to the service provided.  If you cancel after that period, you will be charged in accordance with our terms of business.

Code of Conduct

We are regulated by the Solicitors’ Regulation Authority (SRA) and we must abide by the SRA Code of Conduct.  That Code of Conduct can be found here.

Cancellation form

Download a copy of our cancellation form for printing and completion.

For more information, please get in touch.

 

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