Established in December 2002, we are a large, well-resourced and well-organised department with vast experience in handling high-volume, low-value bulk recovery referrals, as well as low-volume, high-value and complex recoveries.

Lyons Davidson’s Property Recovery Group pursues claims on behalf of major household and commercial insurers to recover their outlay throughout the UK, including Scotland and Northern Ireland, and across the full spectrum of building insurance perils including:

• Flood;
• Accidental and malicious damage;
• Pollution;
• Professional negligence;
• Subsidence;
• Escape of water;
• Fire;
• Dual Insurance contributions;
• Heave/landslip;
• Builders' negligence;
• Impact;
• Business interruption;
• Removals/storage;
• Overpayment;
• Vibration.

Where the insured is the defendant to similar claims from others, we will also defend such claims under the insured's public liability cover. We can also intervene to persuade a third party to abate nuisances, such as tree removal or to gain access to neighbouring land or enforce Party Walls Act procedures.

We advise and represent insurers in policy disputes and fraudulent claims, and in pursuing sums paid to former policyholders.

• Seamless claims processing from inception to enforcement;
• Recovery, liability and fraud/policy disputes channelled to specialist teams;
• Rule-managed, process-driven approach;
• Automated Filestream process to minimise handler time/cost;
• Full-time and distinct technical and performance management roles to ensure technical and performance quality is maintained;
• Bulk 'closed claim' audits capture missed recovery opportunities;
• Proven experience in handling claim surges (high volumes of instructions received at short notice);
• Provision of training on industry related issues and feedback/suggested best practice;
• Electronic communications between Lyons Davidson and insurer, e.g. .xml link, minimising administration and processing time;
• Strategic litigation;
• Minimised leakage;
• File-closing protocol agreed with insurer to ensure minimum standards and insurer confidence;
• Peer review on all proposed abandoned claims;
• Aggressive handling as required;
• Willingness to commence proceedings;
• Advocacy support service;
• Bulk settlement approaches to high profile, ‘volume’ third parties;
• Anti-fraud training;
• Continuous cycle of improvement, driven by results;
• Various funding options.

      Contact: Zak Coles