To do lists:
- Flexible and filtered to do list with priority coding;
- Secure supervisor and escalated activities to ensure service standard compliance.
Documents:
- Saving and retrieval of all documents;
- Stores outgoing and incoming documents (scanned or network documents);
- Complete integration with email (incoming and outgoing).
Time recording:
- Document and time review facility for users;
- Full time recording facility that connects and writes to accounting systems.
Details:
- Allows data recording for management reporting information;
- Case level detail storage provides easy user access;
- Global level details allows recording of system wide information.
QnA:
- On screen prompting to input information;
- Case level input for ease of use.
Involvement database:
- Database allows efficient creation of files and documents with advanced search facility;
- Includes complete list of courts and large insurer database.
Extranet:
- User access to live system data;
- Web based management information;
- Easy extranet document publication.
Web browser applications:
- Detailed search facility and conflict checker;
- Online loss questionnaire;
- Cost scheduler.
System Development:
- All management and process development can be done using simple designer software and is not reliant on “technical” input;
- Can connect to your own systems, including mainframe databases;
- Open stored procedures allow own development of functionality and reporting;
- Experience of successful transfer of workflows and precedents from other systems.
In summary, Filestream is a flexible and intuitive workflow system capable of being adapted to meet the needs of most if not all workflow based tasks.
Contact: Mark Savill